Effective Date: 20 May 2020
1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA AND HOW TO CONTACT US This Privacy Policy applies to all of our games, websites and related services, collectively referred here as our Services. Your continued use of the Services after the effective date will be subject to new Privacy Policy. Please read the following to learn more about how we use your personal information. For the purpose of the General Data Protection Regulation 2016/679 and any implementing legislation (the "GDPR"), Heroes Tean LLC (referred to as “we”, “us”, or “our”) will be the data controller responsible for any personal data we process. If you have any questions or concerns about this Privacy Policy, including those related to exercise any of your rights, please contact us through the game’s Support so we can reply to you more quickly. The data controller: Heroes Team LLC Email: support (at) heroesteamstudio.freshdesk.com Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States 2. WHAT PERSONAL DATA WE COLLECT AND WHY? We may source, use and otherwise process your personal data in different ways. In all cases we are committed to protecting your personal data. In each of the sections listed below, we describe how we obtain your personal data and how we treat it. 2.1 INDIVIDUAL CUSTOMERS We collect personal data related to users of our Services. A - SOURCES OF PERSONAL DATA We may obtain your personal data from the following sources: a) from you directly (through the game, website or online forms); and/or b) from third parties, service providers that are assisting us in providing you with a service, or from your social networks accounts you used to sign in to our online services (for example, Facebook). B - PERSONAL DATA THAT WE COLLECT AND PROCESS We may collect the following categories of personal data relating to our existing or prospective individual customers: a) Contact information (such as name or nickname or email you submit as part of your register for our Services or log-in or via social networks); b) Data about your account and game progress, we create a special ID for you when you use the Services; c) Your IP address and unique mobile device identification numbers (such as your device ID, advertising ID, MAC address); d) Data about your device, such as manufacturer, operating system, CPU, RAM and language; e) Broad location data (e.g. country or city-level location); f) Precise geolocation data (GPS, with your consent); g) Data (such as your nickname, profile picture) we receive if you link a third party tool with the Service (such as Facebook); h) Details of orders (amount spent, date, time, vouchers or offers used); i) Data to fight fraud (such as refund abuse in games or click fraud in advertising); j) Data from platforms that the games run on (such as to verify payment); k) Data for advertising and analytics purposes, so we can provide you a better Service; l) Your messages to the Services (such as player support tickets) any feedback you submitted about your experience with us; and/or m) Other data you choose to give us. C - WHY DO WE COLLECT YOUR PERSONAL DATA AND WHAT ARE OUR LAWFUL BASES FOR IT? We may use your personal data to:Provide you with our products or services (for example, play one of our online games and make online purchases)
Establish and manage our relationship (this covers making your experience with us personalised, dealing with complaints or maintaining your account with us)
Learn about how our products and services are or may be used (for example, when we ask you to fill out surveys about the experience you had with us)
Security (ensuring confidentiality of personal information or preventing unauthorised access and modifications to our systems)
Let you know about our products, services and events that may be of interest to you by email or other forms of electronic communication
Our lawful basis for doing so is:
Contract
Legitimate Interest
Our legitimate interests in doing so are:
Understand the market in which we operate
Management Reporting (including at an intra-group level)
Managing security, risk and fraud prevention
Management Reporting (including at an intra-group level)
Promote our goods and services
Management Reporting (including at an intra-group level)
If you object to us using your personal data for the above purposes, including direct marketing, please let us know using the email address provided in section 1.
Where we use your email to communicate marketing information to you we will seek your prior consent where required to do so by law.
We do not knowingly collect or solicit personal data about or direct or target interest based advertising to anyone under the age of 16 or knowingly allow such persons to use our Services. If you are under 16, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 16 may provide any personal data. If we learn that we have collected personal data about a child under age 16, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 16, please contact us.
D – HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will process your personal data only for as long as is necessary for the purposes for which it was collected in connection with the provision of service to you, unless we have a legal right or obligation to retain the data for a longer period, or the data is necessary for the establishment, exercise or defence of legal claims.
2.2 REPRESENTATIVES OF OUR EXISTING OR PROSPECTIVE CORPORATE CUSTOMERS, BUSINESS PARTNERS, AND VENDORS
A - SOURCES OF PERSONAL DATA
We may obtain your personal data from the following sources:
a) from you directly,
b) from publicly available sources (for example, your company website or social media sites, such as LinkedIn).
B - PERSONAL DATA THAT WE COLLECT AND PROCESS
We may collect the following categories of personal data relating to our existing or prospective customers’, business partners’, and vendors’ employees, officers, authorised signatories, and other associated individuals:
a) name;
b) business address;
c) business email address;
d) business telephone number; and/or
e) job title.
C - WHY DO WE COLLECT YOUR PERSONAL DATA AND WHAT ARE OUR LAWFUL BASES FOR IT?
We may use your personal data to:
Provide you with our products or services or receive products or services from you
Establish and manage our relationship
Learn about how our products and services are or may be used
Security
Let you know about our products, services and events that may be of interest to you by letter, telephone, email or other forms of electronic communication
Our lawful basis for doing so is:
Legitimate Interest
Our legitimate interests in doing so are:
Efficiently fulfil our contractual and legal obligations
Management Reporting (including at an intra-group level)
Efficiently fulfil our contractual and legal obligations
Account Management
Understand the market in which we operate
Exercise or defend legal claims
Managing security, risk and fraud prevention
Promote our goods and services
If you object to us using your personal data for these purposes, including direct marketing, please let us know using game’s Help & Support tool or via the email provided in section 1 above.
Where we use your email to communicate marketing information to you we will seek your prior consent where required to do so by law.
D – HOW LONG DO WE KEEP YOUR PERSONAL DATA?
We will process your personal data only for as long as is necessary for the purposes for which it was collected in connection with your business relationship with us, unless we have a legal right or obligation to retain the data for a longer period, or the data is necessary for the establishment, exercise or defence of legal claims.
3. WHO DO WE SHARE YOUR PERSONAL DATA WITH
We collect the following categories of your personal information and may sell it to third parties: identifiers, commercial information, internet or other electronic network activity information, geolocation data, and inferences drawn from these categories.
Our Partner Organisations and Service Providers
We may disclose information about you to organisations that provide a service to us, ensuring that they are contractually obligated to keep your personal data confidential and will comply with the GDPR and other relevant data protection laws.
We may share your information with the following types of service providers:
a) technical support providers who assist with our website and IT infrastructure,
b) third party software providers, including ‘software as a service’ solution providers, where the provider hosts the relevant personal data on our behalf;
c) professional advisers such as solicitors, accountants, tax advisors, auditors and insurance brokers;
d) providers that help us generate and collate reviews in relation to our goods and services;
e) our advertising and promotional agencies and consultants and those organisations or online platforms selected by us to carry out marketing campaigns on our behalf and to advertise their own products or services that may be of interest to you; and/or
f) service providers that assist us in providing our services.
Law enforcement or government bodies
We may disclose your personal data as permitted by law in order to investigate, prevent or take action regarding illegal activities, suspected fraud, violation of our intellectual property rights, situations involving potential threats to the physical safety of any person, violation of our Terms and Conditions or other agreements, or as required by law.
4. TRANSFERS OF PERSONAL DATA OUTSIDE THE EU/EUROPEAN ECONOMIC AREA
We share your personal data with our affiliates in the EU and outside the EU. International transfers with Heroes Team LLC affiliates outside the EEA, are governed by EU Commission-approved Standard Contractual Clauses for Controllers and, where relevant, for Processors.
We share personal data with external vendors or service providers or suppliers that we engage to perform services or functions on our behalf and under our instructions. Where these vendors are located within the EU, we ensure that they are contractually obligated to comply with the EU data protection rules. We also ensure in our contracts with these organisations that they only Process Personal Data in accordance with our instructions and in order to provide the agreed services and protect the integrity and confidentiality of your personal data entrusted to them.
We may also disclose personal data to our advisers, consultants, law enforcement and other public authorities (such as tax and social security bodies), the police, prosecutors, courts and tribunals. All these recipients are themselves responsible to comply with the EU data protection rules.
Some of the vendors that we engage to are located outside the European Economic Area. Where the EU Commission did not recognise them as locations providing adequate protection for personal data, we sign the EU Commission-approved contract (so called Standard Contractual Clauses) to protect your data.
You may request a copy of these agreements by contacting us using the email address in section 1.
5. YOUR RIGHTS
You are entitled to obtain information from us on how we handle your personal data, to see copies of all personal data held by us and to request that your personal data is amended, corrected or deleted from our systems. You can also limit, restrict or object to the processing of your data.
We do not carry out any decision-making based solely on automated processing, including profiling.
If you gave us your consent to use your data, e.g. so that we can send you marketing emails or display personalised ads, you can withdraw your consent at any time. Please note that even if you withdraw your consent, we can still rely on the consent you gave as the lawful basis for processing your personal data before you withdrew your consent.
You can object to our use of your personal data where we stated we rely on our legitimate business interests to do so. We explained the legitimate interests we rely on in sections ‘Why do we collect your personal data and what are our lawful bases for it?’ above.
If you would like to exercise any of your above rights, contact us using the contact details in section 1 above.
6. California Privacy Rights
According to the California Consumer Privacy Act (CCPA), users who are California residents may request and obtain a list of the Third Parties to whom we have disclosed their personal information (if any) and the type of personal information disclosed to those parties during the prior calendar year. This list may be requested once per year and free of charge.
7. Non-Discrimination
Users have the right to not receive discriminatory treatment by the business for exercising privacy rights according to the CCPA and other relevant data privacy laws and regulations.
1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA AND HOW TO CONTACT US This Privacy Policy applies to all of our games, websites and related services, collectively referred here as our Services. Your continued use of the Services after the effective date will be subject to new Privacy Policy. Please read the following to learn more about how we use your personal information. For the purpose of the General Data Protection Regulation 2016/679 and any implementing legislation (the "GDPR"), Heroes Tean LLC (referred to as “we”, “us”, or “our”) will be the data controller responsible for any personal data we process. If you have any questions or concerns about this Privacy Policy, including those related to exercise any of your rights, please contact us through the game’s Support so we can reply to you more quickly. The data controller: Heroes Team LLC Email: support (at) heroesteamstudio.freshdesk.com Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States 2. WHAT PERSONAL DATA WE COLLECT AND WHY? We may source, use and otherwise process your personal data in different ways. In all cases we are committed to protecting your personal data. In each of the sections listed below, we describe how we obtain your personal data and how we treat it. 2.1 INDIVIDUAL CUSTOMERS We collect personal data related to users of our Services. A - SOURCES OF PERSONAL DATA We may obtain your personal data from the following sources: a) from you directly (through the game, website or online forms); and/or b) from third parties, service providers that are assisting us in providing you with a service, or from your social networks accounts you used to sign in to our online services (for example, Facebook). B - PERSONAL DATA THAT WE COLLECT AND PROCESS We may collect the following categories of personal data relating to our existing or prospective individual customers: a) Contact information (such as name or nickname or email you submit as part of your register for our Services or log-in or via social networks); b) Data about your account and game progress, we create a special ID for you when you use the Services; c) Your IP address and unique mobile device identification numbers (such as your device ID, advertising ID, MAC address); d) Data about your device, such as manufacturer, operating system, CPU, RAM and language; e) Broad location data (e.g. country or city-level location); f) Precise geolocation data (GPS, with your consent); g) Data (such as your nickname, profile picture) we receive if you link a third party tool with the Service (such as Facebook); h) Details of orders (amount spent, date, time, vouchers or offers used); i) Data to fight fraud (such as refund abuse in games or click fraud in advertising); j) Data from platforms that the games run on (such as to verify payment); k) Data for advertising and analytics purposes, so we can provide you a better Service; l) Your messages to the Services (such as player support tickets) any feedback you submitted about your experience with us; and/or m) Other data you choose to give us. C - WHY DO WE COLLECT YOUR PERSONAL DATA AND WHAT ARE OUR LAWFUL BASES FOR IT? We may use your personal data to: